Product Category

OEM Service Product Customization Service After-sales & Support E-commerce Seller Service

Quality Delivered, Service Assured

Your Reliable Support Partner, Every Step of the Way

At Welkin Queen Packaging, we believe great service begins after delivery. Since 2003, our Zhejiang-based team has supported clients worldwide with tailored after-sales care for plastic, metal, and cardboard packaging—ensuring your experience with us is seamless, reliable, and stress-free, whether for cosmetics or any industry.

Fast, Responsive Support

Always Accessible: Reach us anytime via phone, email, or online chat. Our dedicated team responds promptly to your needs—whether it’s guidance on assembling a multi-well palette, integrating a metal pan, or addressing shipping queries.

Personalized Assistance: Every client gets a dedicated support contact who knows your project inside out, coordinating solutions across our technical and logistics teams to resolve issues quickly and efficiently.

Quality You Can Trust

Full Traceability: From raw materials (e.g., PS, ABS, FSC-certified paper) to finished products, we track every step—sourcing, production, and packaging conditions—using strict quality controls backed by ISO 9001 and ROHS standards. If an issue arises, we pinpoint and fix it fast.

Proactive Solutions: We offer tips to maintain your packaging—like protecting cardboard palettees from wear or ensuring metal pans fit perfectly—reducing returns and keeping your customers happy.

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Ongoing Partnership

Logistics Follow-Up: Track your shipment from Ningbo port to its destination with our updates, ensuring timely delivery with partners like DHL and FedEx.

Custom Support: Need help with a custom design? We provide remote guidance for setup or adjustments, ensuring your unique packaging performs as expected.